Baseus Hot sale product recommend !
Service: Real Free Ship + Fast Shipment + Quick Response + Brand Design
We will ship out the package within 1-7 business days after the payment cleared. Please make sure that your address and post code are correct before purchase.
Please don’t give us 1 or 2 Low Score on shipping, as we shipped the item quickly but the overseas shipping depends on many factors.
If you are dissatisfied with our transportation services, we will immediately improve and replace a better carrier, please believe us.
we hope our products can always make you satisfied. If there’s anything wrong, please contact us at the first time, through chat on line system or e-mail within 3 days after the arrival, better with pictures to show the problem clearly.
If you need to return, pls do it within 7 days after the arrival, the buyer is responsible for the delivery fee.
You can contact us at any time if there’s any problem, we are always been here for you, and will reply you in 12 hours if it isn’t office time. Pls say sth. about the transaction through aliexpress’ feedback system, DO NOT forget to leave us good rating, thank you!
Big Order Discount:
If you need to place big order which is more than the max quantity, please contact us to get special discount.
when you place an order, make sure to confirm the size and color. please contact us before you place an order or leave us messages when order placed.
Tax Fee Services:
In order to ensure you receive your order tax free upon import,we will declare it is a lower value product. This lower price does not reflect the total price you paid or the market value of the product and may not apply to countries with different tariff rules. Any import charges or fees are the buyer’s responsibility.if you dont need this service, tell us.
Our working time: Monday- Saturday (Greenwich Time 2:00A.M-4:00P.M ) ( Pacific Time:6:00P.M-8:00A.M)
Please only use Aliexpress message to contact us.
Pls contact us before leaving any negative or neutral feedback. We will work with you to solve any problems.
All emails will be replyed within 1 business day. If you do not receive our reply, please kindly re-sent your email and we will reply you asap.
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We are proud to offer international shipping services that currently operate in over 185 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-60 Business days|
|Asia||10-30 Business days|
|Africa||15-60 Business days|
Yes, Mostly, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us. Because shipping to some countries don't have any tracking information to provide.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time(60 days not including 2-7 day processing) you can request a refund or a reshipment.
If you received the wrong item or problem items, you can request a refund or a reshipment within 3 days (the time point start from you receive the item). But we need you to provide the confirmation proof through Video or Photos.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 3 days after the guaranteed period for delivery (60 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.